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“The most important resource of every organisation is its people:

Organisations can fail because of outdated machinery or lack of appropriate technology. One of the main reasons they fail is because their people lack the necessary knowledge, skills or attitudes to do their jobs.

Timely and effective training can...

  • Ensure that people improve their efficiency at performing their job
  • Allow them to increase the contribution that they make
  • Develop skills for the future, new jobs and new technologies

In a constantly changing market which demands new skills and ways of working, investment in training and development is crucialin ensuring the success of your business.




 

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TRAIN / OTHER BUSINESS SKILLS

Telephone Skills (code TESK)

A one-day course that looks at how great an impact you can have on the success of your organisation by the first impressions you give when answering the phone. Also applicable to handling internal communications by phone.

  • Understanding how the telephone can be used to promote good customer relations.
  • Having the confidence and skills to control calls and increase success through professional telephone techniques.
  • Using an effective structure to handle calls successfully.
  • The theory and practice of dealing with difficult callers.
  • Using a ‘house style’ to sound more professional (we ask delegates to bring their organisations own house style so that we can integrate into the training).
  • Opportunities to practice dealing with calls in a ‘safe’ environment with immediate feedback on areas for development.

Duration 1 day
Prerequisites none, although an understanding of your house style would be useful

See also: our customised solutions

 
  DON'T KNOW WHAT YOU REQUIRE?
 


Sometimes it can be difficult to formulate exactly what you want. In our experience its best to start with your objectives - what I am trying to achieve ? What do we need to do that we are not doing now ?

Use the contact form to drop us a line or why not give us a ring and we can talk through the issues that are important to you and give you an honest answer as to whether we can help.